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A Preliminary Investigation of Trouble Shooting

Report Number: HRRC TR 53-2
Author(s): Eli Saltz and John V. Moore
Corporate Author: Human Resources Research Center
Date of Publication: 1953-02
Pages: 10
AD Number: AD0014441
Original AD Number: 14441

Abstract:
Line-maintenance personnel were interviewed, tested, and observed in the process of trouble shooting in 3 equipment areas: Q-24 radar, reciprocating engines, and remote-control turrets. The subject comprised the 5 best and the 5 poorest actual line trouble shooters (TS's) in each of the 3 areas, as determined by supervisor ratings. Good TS's knew more about the functioning of the equipment components than did poor TS's, and had participated in more different activities of all types. No demonstrable difference occurred between good and poor TS's on intelligence measures or ability to form abstract concepts.

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